Sources list for MASTER OF BUSINESS ADMINISTRATION:

H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation

Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office

Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service

Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals

Mareschal, Patrice M. (2002). Mastering the Art of Dispute Resolution: Best Practices from the FMCS. International Journal of Public Administration, Vol. 25.
Family Disputes

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